Just found this short but interesting article about an experience an engineer had when going out to dinner. The gist is that for a particular restaurant, their software did not fit well enough or was not faster than using a marker on a whiteboard.
This is the sort of war we are fighting. We ARE in the office, experiencing user interact with the system every day. It IS working but I feel there is so much more to do. We have even put up signs to remind people about our quest for faster and more accurate methods for data capture.